Product Questions
1. What types of dresses do you offer?
We offer a wide range of dresses including Animal Print Dresses, Bardot Dresses, Bestsellers, Blush Bridesmaid Dresses, Clothing, Collections, Day Dresses, Dresses, Gingham Dresses, Green Bridesmaid Dresses, Grey Bridesmaid Dresses, Holiday Shop, Lavender Bridesmaid Dresses, Long Sleeve Dresses, Maternity Edit, Midi & Midaxi Dresses, Navy Bridesmaid Dresses, Occasion Dresses, Occasionwear, and Party Dresses.
2. Are your dresses suitable for special occasions?
Yes, our dresses are perfect for weddings, parties, and other special occasions. We have a dedicated section for Occasion Dresses and Bridesmaid Dresses to help you find the perfect outfit.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs £12.95, and Free Shipping for orders over £50 using EMS, which takes 15-25 days after dispatch.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement.
3. Do you ship internationally?
Yes, we ship worldwide except to some remote areas and certain parts of Asia. If you have any questions about shipping to your location, please contact us at [email protected].
4. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor the progress of your delivery.
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. They will guide you through the process.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Customer Service
1. How do I contact customer service?
You can reach our customer service team at [email protected] for any inquiries or assistance.
2. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.
General Information
1. Where is Starlit Dress Sales located?
Our company address is 37 Wisbech Rd, Ely, GB CH3E 8IR.
2. What is your customer service email?
You can contact us at [email protected] for any questions or support.
Thank you for choosing Starlit Dress Sales. We look forward to helping you find the perfect dress for every occasion!