At Starlit Dress Sales, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Returns & Exchanges Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. Please note that certain items may not be eligible for return or exchange, as outlined below.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- Bridal Dresses (e.g., Blush Bridesmaid Dresses, Green Bridesmaid Dresses, Lavender Bridesmaid Dresses, etc.)
- Custom or Made-to-Order Dresses
- Items marked as “Final Sale”
Returns & Exchanges Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories.
- Ship Your Item: Send the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account.
Exchange Process
If you are requesting an exchange, we will ship the new item once the returned item is received and inspected. Please note that exchanges are subject to availability.
Returns & Exchanges Request Template
Subject: Return/Exchange Request – Order #123456
Body:
Dear Starlit Dress Sales Team,
I would like to request a return/exchange for my recent order (#123456). Below are the details:
- Item Name: [Insert Item Name]
- Reason for Return/Exchange: [Insert Reason]
- Preferred Action: [Refund/Exchange]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with Starlit Dress Sales. We appreciate your business and look forward to serving you again.